metro4dFrequently Asked Questions

No. We at metro4d allow only one account per person. If we discover that you have opened multiple accounts, we will suspend all of them and forfeit any balance held. This policy protects the integrity of our platform and prevents abuse of deposit bonuses and withdrawal privileges. During registration and KYC verification, we check for duplicate accounts using your email, mobile number, and government-issued identity document. If you previously opened an account and no longer use it, contact our support team to close it formally before opening a new one.

If you forget your password, click the password reset link on the member login page. Enter the email address or username associated with your metro4d account, and we will send a reset link to your registered email. Click the link, create a new password, and sign in. The reset link expires after a set time window for security. If you don't receive the email, check your spam folder or contact our support team. For your safety, never share password-reset links with anyone, and always access them only from your personal device.

If you notice suspicious activity on your metro4d account—such as logins from unfamiliar devices, unauthorized withdrawal attempts, or balance changes you didn't make—act immediately. First, change your password from a secure device and enable two-factor authentication if not already active. Then contact our support team right away with details of the suspicious activity. We will review your account, freeze any pending transactions, and help you secure your access. Never share your password or two-factor codes with anyone, even if they claim to be from metro4d. Our team will never ask for these details via email or chat.

You can reach our support team through your metro4d account dashboard—look for the Help or Support button. We respond to inquiries in English and monitor requests during business hours. For urgent security concerns, such as suspected unauthorized access, mark your message as urgent. We also accept support requests via email. Response times vary depending on volume; typical inquiries receive a response within one business day. If you have a legal inquiry or compliance question, contact our legal team through the account support interface.

To deposit via local payment, online payment, or e-wallet, log in to your metro4d account, navigate to Deposit, and select your preferred payment method. Enter the amount you wish to deposit and confirm. You will be redirected to the payment app's secure page, where you authenticate the transaction using your app's PIN or biometric login. Once confirmed, the funds are transferred to your metro4d account balance instantly. mobile banking, local payment, and online payment follow the same process. We also accept direct bank transfers to our partner accounts at e-wallet, mobile banking, local payment, and online payment. All deposits are subject to a minimum amount; check the payment page for current minimums. Keep your payment receipt for your records.

We at metro4d offer an attractive bonus offer for new account holders upon their first deposit. The exact terms, eligible payment methods, and qualifying deposit amounts are displayed in your account during registration and on the promotions page. All offers are subject to terms and conditions, including playthrough requirements and game eligibility rules. We recommend reading the full terms before claiming any bonus. Bonuses cannot be withdrawn as cash; they are credited to your account for play only. If you have questions about a specific promotion, contact our support team or review the full promotion details on your account dashboard.

If a deposit or withdrawal transaction fails to complete, check your payment app or bank account first to confirm whether funds were actually deducted. If they were not, the transaction simply did not go through and no further action is needed. If funds were deducted but your metro4d balance was not credited, contact our support team immediately with your transaction ID and receipt. We will investigate with our payment processor and restore your balance if the payment went through but wasn't recorded on our platform. Withdrawal reversals may occur if KYC verification is still pending or if our fraud-review team flagged your account for additional checks. We will notify you of any withdrawal hold and explain next steps.

RTP stands for Return to Player. It is a percentage that describes, over a very large number of spins, how much of all wagered money a slot game returns to players as winnings. For example, a slot with returns an average of 96 cents for every our welcome offer wagered over a long period—the remaining non-specific info is the house margin. RTP is set by the game developer and does not change based on your play history. Each spin result is determined by a certified random number generator, so no outcome is predictable. Higher RTP does not guarantee faster wins; it reflects long-term mathematical average over thousands of spins. Games like Aviator, Sweet Bonanza, Gates of Olympus, and Fortune Tiger each display their RTP in the game information menu.

Our live-dealer tables stream real dealers and real cards or wheels from our multi-camera studios. When you join a table—whether blackjack, roulette, baccarat, or Dragon Tiger—you see a live video feed and interact via your account. Place bets on your screen, the dealer conducts the game in real time, and results are settled instantly. Live tables operate during designated hours; check the table schedule in your account. Each table has bet limits and seat availability. Games are conducted under strict compliance rules, and all results are certified and auditable. You can watch and learn before betting, and our support team is available if technical issues arise during play.

Yes. We at metro4d offer betting on Liga 1, Piala Indonesia, Piala AFF, Champions League, and other football tournaments where available. Log in to your account, navigate to Sports Betting, and browse the fixture list. Select a match and the bet type you want (win, draw, over/under, etc.), enter your stake, and confirm. Odds are displayed before you confirm your bet. Live-in-play betting is also available during matches. Your bet is settled once the match concludes. Results are pulled from official sources. If a match is postponed or abandoned, bets are settled according to our terms. Check the sports section for the full fixture calendar and available markets.

metro4d offers betting on Mobile Legends, Free Fire, PUBG Mobile, and other esports titles depending on tournament calendar and availability. Each game has its own tournament schedule—regional leagues, international majors, and seasonal competitions. You can place bets on match outcomes, tournament winners, and specific in-game events. Odds vary based on team rankings and recent performance. Live betting is available during matches when applicable. Esports matches may have different settlement windows than football; some results settle immediately after the match, while others may take a few hours for official confirmation. Check the esports section for the current tournament list and match schedule.

KYC (Know Your Customer) verification is a regulatory requirement. We at metro4d collect and verify your identity to prevent fraud, money laundering, and account takeover. During verification, you provide a government-issued ID (passport, national ID card, or driver's license), a recent proof of address, and sometimes a selfie for comparison. We process these documents using secure, encrypted channels. Verification usually completes within hours to one business day. Once verified, you can withdraw funds freely. If verification is delayed, we may request additional documents. All KYC data is stored securely and used only for account verification and regulatory compliance, never for marketing or third-party sale. Read our Privacy Policy for full data-handling details.

Yes. We strongly recommend enabling two-factor authentication (2FA) on your metro4d account. Once activated, each login requires both your password and a one-time code sent to your registered mobile number via SMS. 2FA significantly reduces the risk of unauthorized access, even if someone obtains your password. You can enable or disable 2FA in your account security settings. If you lose access to your registered mobile number, contact our support team immediately with proof of identity to regain access or update your phone number. During high-security events—such as withdrawals above a certain amount or from new devices—we may require additional verification steps beyond 2FA.

Our complete Terms of Use, Privacy Policy, and Legal Notice are available in the footer of our website. We recommend reading the Terms before opening an account to understand your rights and responsibilities. The Legal Notice explains our jurisdiction restrictions, your obligation to verify local law compliance, and our data protection commitments. The Privacy Policy details how we collect, use, and store your personal information. All users must agree to these terms at registration. If you have questions about any policy, contact our support team or review the relevant page directly. Idul Fitri, Idul Adha, and other regional holidays may affect support response times; check our holiday schedule in your account.