metro4dTerms of Use

When you register an account on metro4d, you agree to operate within a framework that protects both you and our platform. Our terms of use set out the rules that govern your account, how deposits and withdrawals work, what happens if disputes arise, and how we handle your data. We designed these terms to be transparent: they reflect real policies we enforce, not generic boilerplate.

We at metro4d serve users across Jakarta, Surabaya, Bandung, Medan, and Semarang who access our platform through mobile apps and web browsers. Our services—live-dealer tables, slot games, sports betting, and esports markets—are available only where local law permits. We ask that you verify your own regional compliance before registering, as we do not operate in jurisdictions where online gaming is prohibited.

This page outlines our core account policies, deposit and withdrawal rules, bonus terms, and dispute resolution process. If any term is unclear, our support team is available to clarify via email or chat. We update these terms occasionally to reflect operational changes; we notify users of material changes via email.

Account Opening and Verification on metro4d

To register on metro4d, you must be at least 18 years old and legally permitted to use our services in your jurisdiction. You provide your legal name, date of birth, email address, and a password. We send a verification email to confirm your address and activate your account. Once active, your account balance is zero until you deposit funds.

Before you can withdraw winnings, we require identity verification. We collect your full legal name, national ID number (NIK), date of birth, and registered address. Our compliance team cross-checks this information against government databases. If details don't match, we request clarification or additional documents. This verification protects both you (by securing your account) and us (by meeting regulatory obligations). The process typically completes within one business day.

Once verified, your account remains active unless you request suspension or we detect violation of our terms. You may reset your password anytime via email. We recommend enabling two-factor authentication (2FA) for added security—once enabled, every login and withdrawal requires a one-time code sent to your phone or email.

Deposits, Withdrawals, and Payment Methods

We at metro4d accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet. Deposits process within minutes and your balance updates immediately. The minimum deposit amount is set in your account settings; there is no maximum, though we may restrict large deposits pending additional verification.

When you withdraw, you select your preferred payment method and enter the amount. Our compliance team reviews the withdrawal to verify it complies with anti-fraud and regulatory standards. If approved, funds transfer to your payment provider. mobile banking, local payment, and online payment typically settle within a few hours; bank transfers may take one to two business days depending on your bank's clearing schedule. We do not charge withdrawal fees.

You may only withdraw funds you've earned through gaming or that represent your original deposit (minus losses). If you've received promotional bonus credits, those must be converted to real-money winnings through play meeting specified turnover requirements before withdrawal. Your account settings display all applicable bonus terms and turnover thresholds.

Bonus Terms and Conditions

We occasionally offer promotional bonuses to new or returning users. These bonuses are optional—you do not have to accept them. When you claim a bonus, you agree to its terms: the bonus amount, the required number of plays (turnover), which games count toward turnover (some games may be excluded or count at reduced rates), and the maximum payout from bonus winnings.

Bonus credits expire after a set period (typically 30 days) if unused. You cannot withdraw bonus credits directly; you must convert them to real-money winnings through qualifying play. If your account is suspended or closed before meeting turnover requirements, any remaining bonus credits are forfeited.

• All bonuses are non-transferable and apply only to the account they are credited to.
• Duplicate or fraudulent bonus claims result in account suspension and forfeiture of the bonus and any winnings.
• We reserve the right to cancel or modify bonuses if we detect abuse or system errors.

Responsible Account Management

We at metro4d recognize that gaming carries inherent risk. You maintain control over your account: you decide when to play, how much to deposit, and when to stop. You can view your account balance, transaction history, and gaming history anytime from your dashboard. If you have concerns about your account activity, contact our support team for assistance.

We do not impose mandatory play limits, but your account settings allow you to set personal account preferences or request a temporary pause on your account if you need a break. These settings are optional and intended as personal risk-management tools.

Dispute Resolution and Complaints

If you believe an error occurred with your account or a gaming transaction, contact our support team immediately via email or in-app chat. Describe the issue clearly and provide relevant details (game name, bet amount, timestamp, screenshot if applicable). Our team investigates and responds within two business days.

If we cannot resolve your complaint to your satisfaction, you have the right to escalate to our compliance officer. Write to our support team requesting escalation, and we will review the case again within five business days. If you remain unsatisfied, you may pursue dispute resolution through your jurisdiction's consumer protection agency or relevant gaming regulator, if applicable.

We at metro4d operate with transparency: clear rules, fair settlement, and genuine dispute resolution.

Account Suspension and Termination

We may suspend or close your metro4d account if we detect violation of these terms, including: fraudulent deposits or bonus claims, underage access, use of prohibited payment methods, breach of applicable law, or activity that suggests money laundering or fraud. If we suspend your account, you retain the right to withdraw verified funds that remain in your balance, subject to compliance review.

You may request voluntary closure of your account anytime via your account settings or by contacting support. Once closed, you forfeit any unclaimed bonuses and cannot reopen the same account. We may require a waiting period before you open a new account.

Jurisdiction and Governing Law

We at metro4d operate only in jurisdictions where local law permits online gaming. Our services are not available to users in countries or regions where online betting is prohibited. You acknowledge that you are solely responsible for verifying that access and use of metro4d comply with your own jurisdiction's laws.

These terms are governed by the laws of the jurisdiction in which metro4d is licensed to operate. Any legal disputes arising from your use of metro4d are subject to the jurisdiction's courts. However, we commit to resolving complaints fairly through our internal dispute resolution process before legal action becomes necessary.

Our Privacy and Data Handling Commitment

We at metro4d collect personal information to verify your identity, process deposits and withdrawals, and comply with anti-fraud and regulatory requirements. We do not sell, rent, or share your data with unrelated third parties. Your information is shared only with payment processors, identity verification providers, and regulatory authorities when legally required.

All data is encrypted in transit and at rest. Passwords are hashed and never stored in plain text. You may request a copy of your personal data or request deletion of your account (subject to legal retention requirements) via our support team. We retain transaction records for a minimum of five years to comply with anti-money-laundering regulations.

Changes to These Terms

We may update these terms occasionally to reflect operational or regulatory changes. Material changes are communicated via email at least 30 days before taking effect. Your continued use of metro4d after the effective date constitutes acceptance of the updated terms. If you disagree with changes, you may request account closure.

Contact and Support

If you have questions about these terms, need clarification, or wish to report a violation, contact our support team via email or in-app chat. We respond to all inquiries within one business day. Our support team is available in English and can assist users from Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where we operate.

These terms take effect upon registration and govern your entire relationship with metro4d. By creating an account, you acknowledge that you have read, understood, and agree to be bound by these terms. Thank you for choosing metro4d.