metro4dPrivacy Policy

This page describes what we collect when you use metro4d and how we keep that data protected. We at metro4d take your privacy seriously: we collect only the information necessary to verify your identity, process deposits and withdrawals, and comply with anti-fraud regulations. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

Our privacy practices apply to users across Indonesia—from Jakarta to Surabaya, Bandung, Medan, and Semarang—who access our platform via mobile app or web browser. We operate only in jurisdictions where local law permits, and we comply with applicable data protection regulations in those regions. If you have questions about how we handle your information, our support team is available to clarify.

The sections below explain what data we collect, how we use it, who we share it with, how long we retain it, and what rights you have regarding your information.

What Data We Collect on metro4d

We collect different types of information depending on how you use metro4d. When you register, we collect your email address, password, and basic profile information. When you verify your account for withdrawal, we collect your legal name, date of birth, national ID number (NIK), and registered address. When you deposit or withdraw funds, we collect transaction details including the amount, payment method, and timestamp.

We also collect technical information: your device type, operating system, IP address, browser type, and pages you visit on metro4d. This helps us diagnose technical issues, prevent fraud, and improve our app performance. We use cookies and similar tracking technologies to remember your preferences and keep you logged in. You can disable cookies in your browser settings, though some features may not work properly without them.

When you contact our support team, we collect your message, any attachments, and metadata about the conversation (date, time, support agent name). We retain these records to resolve disputes and improve our service quality.

How We Use Your Data

We at metro4d use your data for specific, legitimate purposes. We use your email and password to authenticate your account and let you log in securely. We use your identity information (name, NIK, address) to verify your account before allowing withdrawals—this is a legal requirement to prevent money laundering and fraud. We use your transaction history to process deposits and withdrawals, calculate your account balance, and generate your gaming history.

We use technical data (IP address, device type, browser) to detect fraud, prevent account takeovers, and identify suspicious patterns. If we notice unusual activity—such as login attempts from multiple countries in a short time or unusually large bets—we may flag your account for review or request additional verification.

We use your support messages to resolve your issues and improve our customer service. We may also use anonymized, aggregated data (e.g., "users in Jakarta prefer live blackjack over roulette") to understand user behavior and improve our platform, but we never identify you in this analysis.

Third-Party Processors and Data Sharing

We at metro4d do not sell your personal data to third parties. However, we share your information with trusted processors who help us operate the platform:

• Payment processors: We share your payment details (account number, name) with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification providers: We share your name, NIK, and address with third-party verification services to cross-check your information against government databases.
• Fraud detection services: We share your IP address, device fingerprint, and transaction patterns with fraud-detection vendors to identify suspicious activity.
• Regulatory authorities: If required by law, we may share your information with government agencies, law enforcement, or financial regulators investigating fraud or money laundering.

All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not allow them to use your information for their own marketing or other purposes.

Data Retention and Deletion

We at metro4d retain your data for as long as necessary to provide our service and comply with legal obligations. Your account information (name, email, address) is retained as long as your account is active. Once you close your account, we retain your data for five years to comply with anti-money-laundering regulations, then delete it securely.

Transaction records (deposits, withdrawals, gaming history) are retained for a minimum of five years for regulatory and dispute-resolution purposes. After five years, we delete or anonymize this data. If you request account deletion before the five-year period ends, we retain only the minimum data required by law and delete everything else.

You may request a copy of your personal data or request deletion anytime via our support team. We respond to data-access requests within 30 days. Deletion requests are processed within 60 days, subject to legal retention requirements.

We at metro4d encrypt your data, limit access to authorized staff, and never share it with unrelated third parties.

Data Security and Encryption

We at metro4d use industry-standard security measures to protect your data. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (HTTPS). Your password is hashed using bcrypt or similar algorithms and never stored in plain text. Payment details are processed by certified payment providers and not stored on our systems.

Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. Access to your data is restricted to authorized metro4d staff and third-party processors on a need-to-know basis. We conduct regular security training for our team and maintain incident-response procedures in case of data breach.

However, no security system is perfect. If we discover a data breach affecting your account, we notify you via email within 72 hours and provide guidance on protecting your account (e.g., reset your password, enable two-factor authentication).

International Data Transfers

Our servers may be located outside Indonesia. When you use metro4d, your data may be transferred to and stored in other countries. These countries may have different data protection laws than Indonesia. By using metro4d, you consent to this international transfer. We ensure that all international transfers comply with applicable data protection regulations and that your data receives equivalent protection regardless of location.

Your Rights Regarding Your Data

You have the right to access, correct, and delete your personal data. You can update your profile information (email, address) anytime from your account settings. You can request a copy of all data we hold about you by contacting our support team. You can request deletion of your account and associated data, subject to legal retention requirements.

You have the right to opt out of non-essential communications. If we send you promotional emails about new games or bonuses, you can unsubscribe by clicking the link in the email or adjusting your notification settings in your account dashboard. You cannot opt out of essential communications (e.g., account verification emails, withdrawal confirmations) as these are necessary to operate your account.

Cookies and Tracking Technologies

We at metro4d use cookies to enhance your experience on our platform. Session cookies keep you logged in while you browse; they expire when you close your browser. Persistent cookies remember your preferences (language, theme) and stay on your device for up to one year. Analytics cookies track how you use metro4d (which games you play, how long you stay) to help us improve our service.

You can disable cookies in your browser settings, but some features may not work properly. For example, you may be logged out frequently or unable to save your preferences. We do not use cookies to track you across other websites.

Contact and Data Protection Officer

If you have questions about our privacy practices, wish to access or delete your data, or believe we have mishandled your information, contact our support team via email or in-app chat. We respond to all privacy inquiries within 30 days. If you are unsatisfied with our response, you may file a complaint with your local data protection authority.

We at metro4d are committed to protecting your privacy and operating transparently. These practices reflect our genuine commitment to data security and user trust. Thank you for choosing metro4d.